Workflow Engine
Workflow definitions encode queue semantics, owners, service expectations, trigger sources, and target outcomes for ASC authorization, coding review, denials, appeals, charge capture, and follow-up work.
Workflow engine meets decision memory
Citron is designed around first-class workflows, recommendations, operator decisions, and outcome tracking rather than isolated copilot surfaces.
Decision Memory
Every recommendation is paired with an explicit human decision. Accepted, escalated, and rejected actions become structured memory for how the operation actually runs.
Outcome Tracking
Citron ties work to what happened next: revenue recovered, denial prevented, turnaround improved, or task rerouted. The point is operational learning, not just suggestion volume.
Operational Intelligence
Existing detectors and copilots become producers in a broader system. The platform can compare queue aging, bottlenecks, recovery pipeline, and workflow health in one place.
Producers
Coding QA, denials, AR, seeded workflow signals, and payer intelligence.
Operating Layer
Task, recommendation, decision, outcome, workflow state, and queue orchestration.
Product Surfaces
Operations Command Center, manager dashboard, workflow engine, and interactive demo.